Return & Refund Policy

Thank you for choosing Cfvtrancb.

We want every Korean-inspired stationery product to bring a more enjoyable touch to your work, study, journaling, and desk organization. If an item does not meet your expectations or arrives damaged, incomplete, or incorrect, please follow the process described in this policy.

This policy applies to products purchased through the official Cfvtrancb website.

1. Return Window

You may request a return within 30 calendar days of delivery.

Your request must be submitted within this period. Requests received after the return window may not be accepted unless the product has a defect covered by applicable law or you have other mandatory legal rights.

Submitting a request does not mean that the return has been approved. Please wait for us to review your eligibility and provide further instructions.

2. General Return Conditions

Unless the item is defective, a returned product must generally meet all of the following conditions:

It has not been used, written in, cut, attached, or altered;
It remains in the condition in which it was received;
Its original packaging, labels, instructions, and accessories are included;
Every component of a stationery set is present;
It is free from stains, scratches, odors, wear, and accidental damage;
A valid order number or other proof of purchase is available;
The return request was submitted within the applicable return window.

If the product’s actual condition differs from the description provided in the return request, we may reject the return or make a reasonable adjustment to the refund, unless applicable law provides otherwise.

3. Special Conditions for Stationery Products

Different stationery products have different usage and resale considerations. The following conditions apply to the relevant product categories.

Notebooks, Planners, and Paper Products

Notebooks, planners, sticky notes, and other paper products that have been written in, drawn on, torn, folded, cut, punched, or visibly used generally cannot be returned because of a change of mind.

Stickers, Labels, and Decorative Tape

Stickers, labels, washi tape, and other adhesive products generally cannot be returned after they have been opened, removed from their backing, attached, cut, or partially used.

Writing Instruments

Pens and other writing instruments that show clear signs of use, ink consumption, tip wear, drying, leakage, or damage caused by improper storage generally cannot be returned because of a change of mind.

Minimal testing performed solely to reasonably inspect a product will be evaluated according to the type and actual condition of the item.

Cutting and Binding Tools

Scissors, craft knives, hole punches, staplers, and other cutting, punching, or binding tools must be returned complete. Sharp or movable components must be secured and safely packaged to prevent injury or parcel damage during transit.

Stationery Sets and Bundles

Sets must be returned complete. If pens, stickers, sticky notes, refills, decorative pieces, or other components have been used, lost, or damaged, the set may no longer qualify for return.

Partial returns of individual items from a set are not accepted unless approved in advance.

4. Non-Returnable Items

Unless an item has a confirmed defect or applicable law provides otherwise, the following products are generally not returnable:

Products that have been written in, drawn on, cut, attached, assembled, altered, or visibly used;
Opened ink, refills, glue, correction products, or other consumable supplies that cannot be restored to their original saleable condition;
Stationery sets that have been separated, partially used, or returned with missing components;
Customized, engraved, personalized, or made-to-order products;
Digital downloads, electronic templates, or other delivered digital content;
Gift cards;
Clearance items marked as final sale or non-returnable;
Products damaged through improper use, accidental damage, unauthorized modification, or failure to follow instructions;
Products not purchased through the official Cfvtrancb website.

Any more specific return restrictions shown on a product page also apply.

5. Damaged, Missing, or Incorrect Items

Please submit an after-sales request promptly if:

An item is visibly damaged when delivered;
A purchased product or component is missing from the parcel;
The quantity received does not match the order;
You receive the wrong product, color, or option;
A manufacturing defect prevents the product from being used normally.

To help us investigate, please provide:

Your order number;
The name of the affected product;
A clear description of the issue;
Photographs or videos showing the entire product and the specific problem;
Photographs of the outer packaging, shipping label, and interior of the parcel;
Any other reasonably necessary supporting information.

Keep the product, components, labels, and original packaging until the matter has been resolved. Do not discard or return the item without confirmation.

Slight color differences, reasonable manual-measurement variations, assorted-style differences, and minor appearance variations that do not affect normal use are generally not considered defects.

6. Shipping Damage

If the outer package arrives severely crushed, torn, wet, or visibly opened, photograph its condition before opening it whenever reasonably possible.

If the carrier asks you to confirm the damage at delivery, retain the relevant record. Minor dents in the shipping packaging are generally not considered product defects when the item inside remains undamaged and fully usable.

7. How to Request a Return

To request a return, email us within the applicable return window at:

service@cfvtrancb.com

Please include:

Your name;
Your order number;
The email address used to place the order;
The name and quantity of each item you wish to return;
The reason for the return;
The current condition of the product;
Relevant photographs or videos, when applicable.

After reviewing your request, we will let you know whether the item qualifies and provide the approved return address, packaging requirements, and other necessary instructions.

8. Unauthorized Returns

Do not send an item back before receiving return authorization and specific instructions.

Our registered business address, office address, and the parcel’s original shipping address may not be the designated return facility. Parcels sent to an unapproved address may not be received, identified, or refunded.

The sender may be responsible for loss, delay, or additional charges resulting from an unauthorized return.

9. Return Packaging Requirements

Use suitable outer packaging to protect the returned product.

Scissors, craft knives, compasses, stapling components, and other stationery with sharp or movable parts must be secured and wrapped to prevent punctures, parcel damage, or injury during transit.

Do not place shipping labels, write addresses, or make other permanent alterations directly on the product’s original packaging.

Damage or missing components caused by inadequate return packaging may affect eligibility or the amount refunded.

10. Return Shipping Costs

For returns caused by a change of mind, color preference, size expectations, or an ordering mistake, the customer is generally responsible for return shipping costs.

If we confirm that an item is defective, damaged in transit, incomplete, or incorrect, we will provide a reasonable solution and handle related costs in accordance with this policy and applicable law.

Please follow our instructions before returning an item. Expedited shipping, cash-on-delivery charges, or other extra costs incurred without approval may not be reimbursed.

11. Return Shipping and Tracking

We recommend using a trackable shipping service with appropriate transit protection and keeping your shipping receipt and tracking number.

Until the return parcel is delivered to and received at the approved address, responsibility for it generally remains with the sender.

If a return parcel is lost in transit or delivery cannot be confirmed, we may be unable to issue a refund. You will need to contact your selected carrier to request an investigation or compensation.

12. Return Inspection

After receiving the return parcel, we will inspect the item, packaging, labels, accessories, and completeness of any set.

The inspection may determine:

Whether the item matches the approved return request;
Whether it shows signs of use, writing, attachment, cutting, or accidental damage;
Whether all set components and accessories are included;
Whether it remains in a reasonably resalable condition;
Whether the stated return reason matches the product’s actual condition.

We will notify you after the inspection whether the return has been approved.

13. Refund Method

Once a return is approved, an eligible refund will generally be issued to the original payment method.

Unless applicable law requires otherwise, we generally cannot send the refund to an unrelated account or replace the original-method refund with cash.

Banks, card issuers, and payment providers may require additional time to process and display a refund. The exact posting time is determined by the relevant provider and is not entirely within Cfvtrancb’s control.

14. Refund Amount

An eligible refund is generally calculated using the amount actually paid for the returned product, including any discount code or promotion applied to the order.

If a partial return causes the order to no longer satisfy the original promotion requirements, the refund may be recalculated according to the applicable promotional terms.

Original shipping charges, gift-wrapping fees, international transaction fees, customs duties, and other third-party charges associated with a change-of-mind return are generally non-refundable unless applicable law provides otherwise.

15. Partial Refunds

To the extent permitted by applicable law, only a partial refund may be available when:

The product shows minor signs of use;
Original packaging, labels, instructions, or accessories are missing;
Components of a set are missing or damaged;
Inadequate packaging causes damage during the return shipment;
The product’s condition materially differs from the return request;
The product’s value has been reduced by handling beyond what was reasonably necessary to inspect it.

If a partial refund applies, we will explain the outcome based on the circumstances.

16. Late or Missing Refunds

If you have received confirmation that a refund was approved but it is not yet visible, first check the original payment account and contact your bank, card issuer, or payment provider about its status.

Refunds may take several business days to appear. If the provider confirms that no refund is pending, continue the conversation through the original customer service email thread.

17. Exchanges

To maintain accurate inventory and product-option records, we generally do not offer direct exchanges.

If you want a different color, option, or style, you may request the return of the eligible original item and place a new order after the return or refund has been confirmed.

For damaged, missing, or incorrect products, we may offer a replacement, refund, or another reasonable solution depending on inventory, destination, and the circumstances.

18. Order Cancellations

If you need to cancel an order, submit your request as soon as possible and before it enters processing, picking, packing, or shipment.

Submitting a cancellation request does not mean the order has been successfully canceled. If it is already being processed or has been transferred to the carrier, we may be unable to stop it, and you will need to request a return under this policy.

When an order is successfully canceled, the applicable amount will be returned to the original payment method according to the payment provider’s processing time.

19. Refused and Undeliverable Parcels

Refusing a parcel without contacting us does not constitute a valid return request.

If a parcel is returned because of an incorrect address, incomplete information, failed delivery attempts, refusal to pay import charges, failure to complete customs clearance, or an unapproved refusal, we will assess the refund after receiving and inspecting it.

Unrecoverable shipping, return, or third-party charges resulting from these circumstances may be deducted from the refund unless applicable law provides otherwise.

20. International Returns

International returns may involve shipping charges, customs duties, taxes, clearance charges, or other expenses.

Unless the return results from a confirmed product issue or applicable law provides otherwise, these costs are generally the customer’s responsibility.

When sending an international return, complete the carrier and customs documentation accurately. The sender may be responsible for delays, returned parcels, or additional charges caused by incorrect declarations.

21. Gift Orders

Refunds for gift orders are generally issued to the original purchaser’s payment method.

If the gift recipient requests support, we may need to verify the order number, purchaser information, or other order details. Unless applicable law or the available resolution allows otherwise, refunds will not be paid directly to the gift recipient.

22. Promotional Items and Free Gifts

If an order included a gift-with-purchase or another promotional item and the return causes the order to no longer qualify for that promotion, the gift must also be returned.

If the promotional item is not returned or has been used or damaged, we may deduct its reasonable value from the refund to the extent permitted by law.

The return eligibility of promotional products is governed by the product page, promotion terms, and this policy.

23. Improper or Abusive Claims

To the extent permitted by law, we may reject a request involving:

False, forged, or misleadingly edited evidence;
A returned product that does not match the original order;
Deliberate product damage followed by a defect claim;
Repeated claims concerning an issue that has already been resolved;
Abuse of return, refund, promotion, or payment-dispute procedures;
Other conduct with clear indications of fraud or bad faith.

If unusual activity is detected, we may request additional information and pause processing while conducting a reasonable review.

24. Payment Disputes

If you have questions about an order, return, or refund, we recommend contacting us through the existing support channel first so that we can investigate and resolve the matter.

Submitting a duplicate claim to a payment provider while a return or refund is still being processed may cause delays.

This section does not restrict your lawful right to raise a legitimate dispute with your bank, payment provider, or another competent authority.

25. Statutory Consumer Rights

This policy explains Cfvtrancb’s general return and refund process. It does not exclude or limit mandatory rights available under applicable consumer protection laws.

If any part of this policy conflicts with a consumer right that cannot legally be waived, the applicable law will prevail.

26. Changes to This Policy

We may update this policy to reflect changes in product categories, operating procedures, shipping arrangements, or legal requirements.

The revised policy will be published on the website and take effect from the date shown on the page. Unless applicable law requires otherwise, orders will generally remain subject to the Return & Refund Policy in effect when they were placed.

27. Effective Date

This Return & Refund Policy takes effect when published on the website.

Last updated: September 21, 2026