Payment & Security

A Secure and Simple Way to Shop for Stationery

At Cfvtrancb, we want every step of your shopping experienceโ€”from choosing a pen or planner to completing a full desk-organization setupโ€”to feel simple, clear, and secure.

Whether you are purchasing writing tools, notebooks, sticky notes, decorative tapes, pencil cases, or desk organizers, the available payment methods, checkout currency, and total amount due will be clearly displayed during checkout.

Please complete all payments only through the official checkout process on cfvtrancb.com.

Available Payment Methods

Cfvtrancb accepts the payment methods currently displayed on the checkout page.

Available payment options may vary depending on:

  • Your country or region;

  • The checkout currency;

  • Your issuing bank or payment provider;

  • The order amount and any payment verification requirements.

Only the payment methods shown at checkout can be used to complete the current order.

We will never ask you through ordinary customer service emails to transfer funds to a personal account, nor will we ask you to send your bank card password, security code, payment verification code, or account login password by email.

Review Your Order Before Payment

Stationery products often come in different colors, styles, specifications, quantities, and set combinations. Before completing payment, please review:

  • Product name and style;

  • Selected color or pattern;

  • Individual or set quantity;

  • Recipient name;

  • Shipping address and postal code;

  • Telephone number and email address;

  • Checkout currency;

  • Product subtotal, shipping charges, and total order amount.

Before payment is submitted, the checkout page will display the applicable product prices, shipping charges, and any taxes required to be collected at checkout.

If you use a discount code, promotional offer, or other special pricing, the final discount shown at checkout will apply.

Multiple Currencies and Currency Conversion

Our website may display different currencies depending on your location or checkout settings.

If the currency used by your bank card, digital wallet, or payment account differs from the order currency, your bank or payment provider may convert the transaction.

This may result in:

  • Exchange-rate differences;

  • Foreign transaction fees;

  • Currency conversion charges;

  • Other fees charged by your bank or payment provider.

These exchange rates and additional charges are generally determined by the relevant financial institution or payment provider and are not charged or controlled by Cfvtrancb.

Payment Verification and Order Confirmation

Some payments may require additional identity verification, such as confirmation through a banking app, SMS verification, 3D Secure authentication, or payment-platform authorization.

These verification steps are generally provided directly by your bank or payment provider to confirm that the transaction is authorized by the account holder.

A charge appearing on your bank account should not be treated as the only confirmation that an order has been successfully created.

Once your order has been successfully placed, you will usually see an order confirmation page and receive a confirmation email.

We recommend keeping your order number and confirmation email for future reference, including shipping inquiries, order changes, and after-sales support.

Why Might a Payment Fail?

A failed payment does not necessarily mean there is a problem with your card. Common reasons include:

  • Incorrect card information;

  • An expired card;

  • Insufficient funds or available credit;

  • A billing address that does not match bank records;

  • Incomplete identity verification;

  • Temporary restrictions on online or international transactions;

  • A transaction declined by the payment provider;

  • Network connection issues;

  • Duplicate payment attempts.

If your payment is unsuccessful, please review the information entered at checkout and any message provided by your bank.

If necessary, contact your card issuer or payment provider for further assistance.

To avoid duplicate charges, please confirm the status of the previous transaction before attempting payment again.

Charged but No Order Confirmation?

If your account shows a charge but you have not received an order confirmation, please first:

  1. Check your spam or promotional email folders;

  2. Confirm whether the payment page displayed an order number;

  3. Check whether the transaction appears as โ€œpendingโ€ or โ€œauthorizedโ€ in your bank account.

If you still cannot confirm the order, please contact us at:

service@cfvtrancb.com

When possible, please provide:

  • The name used to place the order;

  • The email address used for the order;

  • Transaction date;

  • Amount charged;

  • Order number, if available;

  • A screenshot showing the payment status.

For your security, please conceal your full card number, card security code, and any other sensitive information in screenshots.

Pending Authorizations and Duplicate Charges

Some banks may temporarily display a transaction as โ€œpendingโ€ or as a pre-authorization during payment verification.

If the payment is not ultimately completed, this type of authorization is usually released automatically by the bank. The release time depends on the bank or payment provider.

If you believe you have been charged more than once for the same order, please do not submit another payment. Contact us so we can review the order and transaction records.

If a duplicate charge is confirmed, we will assist with the appropriate resolution based on the actual payment records.

How Are Refunds Returned?

Eligible refunds are processed in accordance with Cfvtrancb's Return & Refund Policy.

Approved refunds are generally returned to the original payment method and will not be automatically converted into coupons, rewards, or store credit.

After we process a refund, the time required for the funds to appear in your account is determined by your bank, card issuer, or payment provider.

Processing times vary by payment method, so even after a refund is marked as completed, it may take additional time before the funds are visible in your account.

Protecting Payment and Personal Information

Cfvtrancb will never ask you to send the following information through ordinary email:

  • Your full bank card number;

  • Card security code;

  • Bank account login password;

  • Payment-platform password;

  • SMS verification code;

  • Account verification password.

If anyone claiming to represent Cfvtrancb asks you to provide this sensitive information, do not send it. Please contact us through our official customer service email to verify the request.

Personal information related to orders, payments, shipping, and customer service is handled in accordance with our Privacy Policy.

Safe Shopping Tips

To help reduce account and payment risks, we recommend that you:

  • Use a trusted personal device when placing an order;

  • Avoid making payments over unsecured public Wi-Fi where possible;

  • Never share payment verification codes with others;

  • Review your bank and payment account activity regularly;

  • Use a valid email address to receive order and shipping notifications;

  • Contact your card issuer promptly if you notice an unusual transaction.

Contact Us About Payment Issues

If you have questions about payment status, duplicate charges, refund records, or order amounts, please contact:

Customer Service Email:
service@cfvtrancb.com

Operating Company:
Shenzhen Shuxinlian Technology Co., Ltd.

To help us review your request more efficiently, please include your order number, the email address used to place the order, transaction date, and transaction amount.