Shipping Policy

Bringing Your Stationery Safely to Your Desk

At Cfvtrancb, we want the entire process from placing your order to receiving your package to be clear and easy to follow.

Because our products include notebooks, sticky notes, decorative tapes, pencil cases, document organizers, desk storage products, and other office and study stationery, different items may require different packaging methods, package sizes, and shipping arrangements. This Shipping Policy explains how we handle order processing, shipping fees, delivery estimates, tracking, and shipping-related issues.

If you have any questions about shipping, please contact:

service@cfvtrancb.com

Shipping Destinations

Cfvtrancb ships to the countries and regions currently supported at checkout.

Available shipping destinations may change depending on logistics routes, product type, and destination conditions. Whether a specific address can be served is determined by the shipping options actually available during checkout.

If you cannot select a shipping method or the system does not accept your address, please contact us before completing payment.

Please do not enter false or incomplete shipping information simply to place an order.

Shipping Fees

Shipping fees are calculated at checkout based on factors such as:

Destination country or region;
Number of items ordered;
Package weight or dimensions;
Available shipping methods;
Applicable promotional offers.

The actual shipping fee will be shown before payment.

If your order qualifies for free shipping or another shipping promotion, the applicable discount will be displayed at checkout.

Unless a free-shipping promotion is expressly stated on the website, Cfvtrancb does not provide free shipping on all orders by default.

Order Processing Time

After payment is successfully completed, your order enters the confirmation, preparation, inspection, and packing process.

Under normal circumstances, we aim to process orders as soon as possible. Processing time may vary depending on:

Number of items in the order;
Stock availability for popular products;
Preparation requirements for multi-style or bundled items;
Public holidays;
Increased order volume;
The need to verify address or order information.

If your order cannot be processed normally because of inventory, address, or other issues, we will contact you using the email address provided with your order.

Order processing time and shipping transit time are separate stages. Estimated delivery time should generally be calculated after the order has been dispatched.

How Stationery Products Are Packed

Different stationery products require different types of protection during shipping.

We select packaging according to the characteristics of each product. For example:

Notebooks and planners are packed as flat as reasonably possible to reduce bent corners and pressure marks;
Pens, rulers, and other long, narrow items are packed to help reduce crushing during transit;
Sticky notes, stickers, and decorative tapes may be grouped together depending on order quantity;
Folders, storage boxes, and desk organizers may require larger outer packaging;
Multi-piece sets are packed together where practical, subject to warehouse and logistics arrangements.

The style, color, or printing of the outer packaging may vary by shipment batch or logistics provider. This does not affect the products contained in your order.

Estimated Delivery Time

Shipping time after dispatch varies depending on the destination and shipping method.

Estimated delivery may be affected by:

Delivery destination;
Domestic or international shipping routes;
Carrier processing times;
Customs inspections;
Public holidays;
Severe weather;
Local delivery arrangements;
Peak shipping periods.

If the website or checkout page provides an estimated delivery timeframe, it is provided as a reasonable estimate and does not represent a guaranteed delivery date.

If your order is significantly overdue, please contact us so we can assist with an investigation.

Order Tracking

After your order has been dispatched, if the shipping service supports tracking, we will provide the applicable tracking number or tracking information through the order page or by email.

Please note that tracking information may not update immediately when the package leaves our facility.

Some carrier systems may require 24–72 hours to display the first scan.

If you have received a tracking number but no update appears immediately, please allow some time and check again later.

Why Might One Order Arrive in Multiple Packages?

Some orders may be split into separate shipments.

Common reasons include:

Different items are stocked at different fulfillment locations;
Products vary significantly in size;
Certain items require separate packaging;
Some items are ready for shipment earlier than others;
Carrier restrictions require items to be shipped separately.

If your order is split into multiple packages, you may receive multiple tracking numbers and the packages may arrive on different dates.

Separate shipments do not mean that you have been charged twice or that items are necessarily missing.

How to Enter the Correct Shipping Address

Before placing your order, please carefully review:

Recipient name;
Street address;
Building or house number;
Apartment, floor, or room number;
City;
State, province, or region;
Postal code;
Country;
Telephone number.

Some office buildings, student residences, apartments, co-working spaces, or campus addresses may require additional information for successful delivery.

If your address has access controls, building numbers, front desk delivery requirements, or other special instructions, please provide enough detail to support successful delivery.

Can I Change My Shipping Address After Ordering?

If you notice an error in your address, please contact us as soon as possible at:

service@cfvtrancb.com

Please provide:

Order number;
Email address used to place the order;
Original shipping address;
Corrected full shipping address.

If the order has not yet completed processing, we will do our best to assist with the change.

Once an order has been packed, handed to the carrier, or entered the shipping process, we cannot guarantee that the address can still be changed.

Please note that submitting an address change request does not guarantee that the change will be completed. Please wait for confirmation from our customer service team.

Delivery Problems Caused by an Incorrect Address

If a customer provides an incomplete, incorrect, or undeliverable address, the package may experience:

Delays;
Failed delivery attempts;
Return to sender;
Redelivery requirements.

If the carrier charges an additional redelivery fee, we will explain the circumstances and any actual costs before arranging the next step.

If the address error was caused by us, we will take reasonable responsibility for correcting the issue.

Tracking Shows Delivered, but the Package Is Missing

If tracking shows that your package has been “delivered” but you cannot find it, we recommend first:

Checking your doorstep, mailbox, front desk, parcel locker, or other secure delivery areas;
Asking household members, roommates, colleagues, or reception staff whether they accepted the package;
Checking whether the carrier provided a delivery photo or delivery note;
Allowing a short period in case the package was scanned as delivered before final handoff.

If you still cannot locate the package, contact:

service@cfvtrancb.com

Please provide your order number and tracking number.

We will help review the order and carrier information and will not automatically treat the matter as resolved solely because the tracking status shows “delivered.”

Tracking Has Not Updated for a Long Time

Packages may pass through several logistics stages during transit, and tracking updates can sometimes pause temporarily.

Common reasons include:

Transfers between logistics centers;
Delayed carrier scans;
Customs processing;
Flight or route adjustments;
Weekends or public holidays;
Severe weather;
Local logistics congestion.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

If the tracking information remains unchanged for an extended period or the order has clearly exceeded the expected delivery timeframe, please contact us for assistance.

International Shipping and Customs

If your order is shipped internationally, the package may be subject to export, import, or customs procedures.

Customs processing times are not fully controlled by Cfvtrancb or the carrier and may affect estimated delivery times.

Depending on the destination country or region, some international orders may be subject to:

Import taxes;
Customs duties;
Clearance fees;
Local taxes;
Carrier brokerage or handling charges.

If these charges are collected at checkout, they will be shown on the payment page.

If the checkout page does not expressly state that import-related fees are included or prepaid, customs authorities, tax agencies, or carriers at the destination may charge the recipient separately during delivery.

Specific requirements are determined by local laws and regulations.

What If a Package Is Held by Customs?

If customs authorities require additional information, the carrier or local authority may contact the recipient directly.

Please provide any legally required information promptly.

If you are unsure whether a notice is genuine, or if you need order-related information to assist with customs clearance, please contact us.

Do not provide bank passwords, payment verification codes, or other sensitive account information to unknown or unverified sources.

What If the Outer Packaging Is Slightly Damaged?

During long-distance shipping, the outer box or mailing package may sometimes develop minor dents, creases, or other signs of transit.

If only the shipping packaging is slightly affected and the products inside are complete, functional, and undamaged, this will generally not affect normal use.

If the notebook, folder, writing instrument, organizer, or other product inside is visibly damaged, please take photos of both the product and packaging and contact us for assistance.

Damaged, Incorrect, or Missing Items

If you receive your order and find that:

An item is visibly damaged;
You received the wrong product;
The quantity is incorrect;
A set is missing a component;
Part of the order is missing and was not shipped separately;

please contact us as soon as possible at:

service@cfvtrancb.com

Where possible, please provide:

Order number;
Product name;
Description of the issue;
Photos of the outer packaging;
Photos of the product;
A photo of the shipping label, if convenient.

This information can help us review warehouse and carrier records more efficiently.

If the issue is confirmed to result from the product itself or order fulfillment, we will provide an appropriate solution based on the circumstances, which may include reshipment, replacement, refund, or another suitable remedy.

Refused Deliveries and Failed Delivery Attempts

If the carrier is unable to complete delivery because no one is available to receive the package, the recipient cannot be contacted, or another delivery issue occurs, the package may eventually be returned.

We recommend checking your tracking information regularly and making sure the telephone number and email address provided with your order remain accessible.

If you voluntarily refuse a correctly shipped order that has no product issue, the next steps may be handled in accordance with our Return & Refund Policy.

If the product is incorrect, damaged, or affected by another issue for which we may be responsible, please contact us before refusing delivery whenever possible.

Shipping Issues Do Not Reduce Your After-Sales Rights

If a package is delayed, lost, incorrectly shipped, or damaged in transit, we will review the order records, tracking information, and relevant circumstances.

We will not require customers to handle the entire logistics investigation on their own beyond what is reasonably necessary.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

Contact Shipping Support

If you need help with order status, tracking information, address issues, or delivery problems, please contact:

Customer Service Email:
service@cfvtrancb.com

Telephone:
15794974373

Operating Company:
Shenzhen Shuxinlian Technology Co., Ltd.

To help us locate your order and assist you more efficiently, please include your order number, order email address, and tracking number when contacting us.