Weโd Love to Hear From You
Thank you for choosing Cfvtrancb.
Whether you have a question about a productโs size, color, materials, or intended use, or need help with an order, delivery, return, or refund, our customer service team is here to assist you.
We want every interaction with Cfvtrancb to feel like our Korean-inspired stationeryโclear, friendly, simple, and reassuring.
Company & Contact Information
Trade Name:
Shenzhen Shuxinlian Technology Co., Ltd.
Ownership:
Yao Jiecai
Phone:
15794974373
Customer Service Email:
service@cfvtrancb.com
Physical Address:
Unit 102, Building 8, Unit 1, Zhengzhao Jingjia Garden, No. 684 Shuangming Avenue, Dongzhou Community, Guangming Subdistrict, Guangming District, Shenzhen City
How Can We Help?
You can contact us for assistance with:
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Product sizes, colors, materials, and intended uses
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Office supplies, school stationery, and desk organization products
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Product recommendations before placing an order
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Order status and order information
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Shipping address or contact detail corrections
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Payment-related questions
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Shipping progress and tracking information
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Damaged, missing, or incorrect items
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Return, exchange, and refund requests
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Website issues and other customer service inquiries
Contact Us by Email
For the most accurate assistance, please email us at:
To help us understand and resolve your request more efficiently, please include:
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Your full name
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Your order number
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The email address used to place the order
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The name of the product
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A detailed description of the issue
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Clear photos or videos, when applicable
If your request involves a damaged item, damaged packaging, a missing product, or an incorrect item, please keep the product and its original packaging and include clear supporting photos in your email.
Order Information Changes
If you need to update your shipping address, phone number, or other order information, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to make changes. Sending a change request does not guarantee that the update has been completed. Please wait for confirmation from our customer service team.
Product Issues & After-Sales Support
At Cfvtrancb, we want every stationery item to make studying, working, planning, and creating feel more enjoyable.
If your order arrives visibly damaged, is missing parts, contains the wrong quantity, or includes an incorrect item, please contact us with your order number and clear photos or videos. We will review the information and provide an appropriate solution based on the circumstances.
For eligibility requirements and additional information, please review our Return & Refund Policy.
Before Contacting Us
You may also find the information you need on the following pages:
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FAQ
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Shipping Policy
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Return & Refund Policy
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Payment & Security
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Privacy Policy
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Terms and Conditions
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Terms of Use
These pages provide detailed information about ordering, payment, shipping, returns, refunds, and use of our website.
A Quick Security Reminder
Please do not send complete credit card numbers, payment passwords, account passwords, or other highly sensitive personal information by email.
Cfvtrancb will never ask you to provide your full payment card details or account password by email. If you receive a suspicious email, link, or payment request, contact us through our official customer service email before taking further action.
Friendly Support for Every Step
From choosing a favorite pen to creating a calm and organized workspace, we hope Cfvtrancb can be part of every plan, note, and creative idea.
Whenever you need assistance, feel free to contact us. Our customer service team will carefully review your message and get back to you as soon as possible.